Meet Stu and Val
We started Hidden Gem because we got burned.
We walked into a jewelry store, got sold hard, and bought something we didn't really want. We cancelled the order. Then someone pointed us to a guy working out of his house who actually listened and made exactly what we pictured.
That guy became our mentor. He taught us the craft, the sourcing, how to work directly with suppliers, and most importantly: how to treat people the way we wanted to be treated in that first store.
We took everything he taught us and brought it downstate to people who never had access to that kind of experience. Then we took it online so anyone, anywhere could have it. That's always been the whole point.
No storefront. No salespeople. No pressure. When you reach out, you're talking to Stu. When your custom piece is done and you love it, that's when you pay. Not before.
We've turned down sales because something wasn't right. We've redone work because it wasn't what we pictured for you. We'd rather lose the deal than have you wearing something we're not proud of.
People keep coming back. They send their friends. Their husbands come back for anniversaries. That's how we know we're doing it right.
— Stu + Val Fisher, Hidden Gem Jewelers