Refund Policy
Exchange Policy
- We're sorry to hear that your piece is not the right fit, but as long as it has not been worn or damaged, you are able to exchange it for a different size, design or even a store credit within 7 days of receiving your order.
- The customer is responsible for shipping the pieces in their original packaging with tracking to our address.
- A non-refundable $20 fee will be charged for exchanges to cover shipping costs.
- We do not accept responsibility for items shipped in the process of being exchanged.
- Shipping fees are non-refundable.
- Items purchased on sale or with a discount code are final sale and cannot be returned or exchanged.
- Please note that for health and hygiene reasons, earrings cannot be returned or exchanged.
- Customized pieces cannot be returned or exchanged.
- We guarantee our pieces 100%.
- Due to our pieces being handcrafted to order, we have a very limited return policy.
- If you would like to return a piece, please contact us at hiddengemjeweler@gmail.com and let us know why, and send it back with tracked mail within 7 days of receiving it.
- To complete your return, we require a receipt or proof of purchase.
- Please ensure that the piece is unworn and all packaging is in perfect condition.
- We do not accept responsibility for items shipped in the process of being returned.
- Shipping fees are non-refundable.
- You will receive online credit or a store credit for any returns.
- Sale items are final sale.
- Customized pieces cannot be returned.
- We reserve the right to deny a return if it does not meet any of our return policy conditions.
- Repairs are subject to a base repair fee of $100, unless quoted otherwise. Please note that chain breaks / anklet breaks are not considered to be defective product. Shipping fees are not included in the repair fee and are the responsibility of the customer.